Claims: How and where to claim refunds and/or invoices

Here you have all the procedures, policies, conditions and situations related to claims. Click to receive more information on each of the articles.

• Procedure in case of Receipt of Wrong Product than the one Requested

• Procedure in case of Receipt of Incomplete Order

• Procedure in case of Discrepancy between Invoiced Weight and Actual Weight of Shipments

• Procedure in Case of Discrepancy between Recorded Delivery Status and Non-Receipt of Package by Recipient

• Procedure and Exclusions for Claims for Non-Compliance of Two Attempt Delivery Service

• Policies and Conditions of Claim of Indemnity Insurance (Loss or Theft)

These articles are intended to provide clear and concise information on the general terms and conditions for claims.

For any specific questions or to initiate a complaint process, please contact our customer service department.

If when reviewing your invoice you have any disagreement, do not forget to specify the invoice number on which you want to make a claim, so that we can help you quickly and efficiently.