If the recipient notes the receipt of an incomplete order, an incident case (ticket) must be opened. To facilitate the management and shipment of the missing items, the following information is requested to be provided when attaching the ticket:
- Photograph of the product(s) actually received.
- Complete and legible photograph of the shipping label attached to the packaging (box or bag).
- Record of the shipment number.
- Barcode of the missing product(s) or, failing that, the precise designation of the missing accessory.