In the event that the recipient receives a product different from the one specified in the purchase order, it is required to open an incident case (ticket) through the designated channels. For the correct management and resolution of this situation, it will be necessary to attach the following information to the ticket:
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Photographic or videographic evidence of the product actually received.
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Complete and legible photograph of the shipping label attached to the packaging (box or bag).
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Record of the shipment number, together with the barcode corresponding to the product originally ordered.