In order to optimize efficiency in the delivery of express parcel services, an automated weight verification system is implemented using high-precision scanners. However, despite the technology used, we do not rule out the possibility of possible errors in weight determination.
It is recalled that the determination of the billable weight can consider both the physical weight and the volumetric weight of the shipment. In the event that the volumetric weight calculated is greater than the physical weight, the former will be applied for the calculation of the corresponding rate. For more information on the volumetric weight calculation methodology, please refer to the following link: Rates and Volumetric Weight
In those cases where an overweight charge is identified in your shipments, you are kindly requested to record the corresponding information in the designated electronic format and submit it through the incident management system (tickets).
Freight Claim Form for Weight Discrepancy
IMPORTANT: In accordance with the terms and conditions established for claims management, no claims for weight discrepancy will be accepted for shipments exceeding thirty (30) days from their invoicing date.
If a shipment is overweight (in favor of the customer), a credit will be applied to your virtual wallet, which will be processed within 10 business days of the following month.
If a shipment is underweight (in favor of Beeping), a charge will be applied to your virtual wallet, which will be processed within 10 business days of the following month.