As you know, in our warehouse, all incoming products must be labeled to ensure the traceability of your goods. If the barcode we receive does not match the one associated with the product in the software, it affects the quality of our service. To prevent this, there is a simple barcode change procedure you should follow:
Let’s consider a hypothetical scenario to explain the process. Imagine you’ve changed suppliers. The product is the same, but the barcode is different. If you don’t perform a barcode change, when your goods arrive with the new code, we won’t be able to process them within the established timeframes. To avoid this, follow these steps:
1.Create a new product in the software with the barcode you want to use from now on.
2. ⚠️ Important! Before linking the new product to your store, keep the following in mind:
If you still have stock of the product with the old barcode and want to sell it first, don’t change the store link yet. Create the product with the new barcode and process the incoming stock, but wait to link it to Shopify until the old stock reaches 0.
If you still have stock of the old barcode but want to start sending the new product as soon as possible, we will block the old stock and wait 1 month in case you have Cash on Delivery shipments. After that period, we can relabel all remaining old stock and add it to the new product.
3. Create your incoming shipment with the new product.
4. Track your incoming stock as usual. Once the shipment status is marked as received and the product has available stock, you can start shipping orders with this product! We will prepare them with the same speed and accuracy as always.
Remember that our internal procedures are designed for quality and safety, and following them is the best way to ensure everything runs smoothly. Thank you for your commitment.