Customer-Initiated Returns Process at Beeping
The conditions and procedure for returns initiated and shipped at the customer's expense are detailed below:
📦 Article Acceptance Conditions
For a returned item to be accepted for restocking, it must strictly meet the following conditions:
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It must be presented in its complete original packaging.
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It must include all relevant accessories, manuals, and documentation.
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The item must be in perfect, unused condition.
Important Note: Failure to comply with these conditions will result in the rejection of the returned item for stock admission.
📝 Required Documentation
It is essential to include the properly completed Return Form inside the box. This form must clearly specify the reasons for return for each item.
🚚 Shipping Recommendations
To ensure the security and traceability of the shipment:
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It is strongly recommended that the package be sent via a certified mail service.
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If an uncertified shipping method is chosen, Beeping will not be held responsible for any possible loss or misplacement of the package.
💰 Refund Management
Regarding the refund of the amount paid for the package returned at the customer's expense:
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Beeping will not process the credit corresponding to the amount paid for the merchandise returned by the customer.
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The management and execution of the refund must be carried out directly between the store and the customer.