Return Policy Conditions
To ensure your return is processed correctly, please consider the following conditions:
Returned items must be in their original packaging (in perfect condition, including any accessories, manuals, or documentation) and unused.
The completed return form must be included.
❌ If the returned item does not meet these conditions, it unfortunately cannot be accepted to be restocked.
📄 Form Download and Use
📝 You can download the Return Form by clicking here.
✨ Tip: For faster processing when receiving the package, we recommend that you add the store's name in the form's header.
How to Manage Your Return? 🚀
We offer three return options for you to choose the one that best suits your needs:
Return by Customer's Account (Shipping paid by the recipient).
Return by Store's Account Without Collection (We provide the label. Shipping paid by the store).
Return by Store's Account With Collection (We organize the collection at the customer/recipient's address. Shipping paid by the store).
1. Return by Customer's Account 📮
In this option, the customer assumes and pays the shipping costs for the return.
Steps to Follow:
Package Preparation: Place the item(s) in their original packaging, ensuring the product and labels are in perfect condition.
Form: Insert the duly completed return form, indicating the reasons for return for each item.
Shipping: Send the package by certified mail to the following address: Carrer dels Artesans, 29 46970 Alaquàs, València (España).
Proof: It is essential that you request and keep the proof of shipment, which states the date and shipping address.
Notification: Open a support ticket indicating the order number and attaching a legible photograph of the proof of return.
Receipt: Once we receive and verify the good condition of the items, we will respond to you through the same ticket.
⚠️ Attention! We strongly recommend shipping via certified mail. The company is not responsible for possible loss if the shipment is not certified.
2. Return by Store's Account Without Collection 🏷️
The store covers the shipping costs to our warehouse. We will provide you with a return label so you can drop off the package at the post office or collection point we indicate.
Steps to Follow:
Label Request: Open a support ticket indicating the order number and requesting a return label without collection.
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Required Data: Use this template as a reference for your request:
Request: Return label without collection.
Store: Store name
Order: #0001
Name: Recipient name
Phone: Recipient contact number
Address: Recipient address. Label Sending: Once we provide you with the label in PDF format, you must send it to the customer/recipient.
Package Preparation: The customer/recipient must insert the completed return form (with reasons for return) inside the package.
Follow-up: We await the package's arrival. After verifying the good condition of the items, we will respond to you via the same ticket.
3. Return by Store's Account With Collection 🚚
The store covers the shipping costs and manages the at-home collection of the package.
❗ Important: Before requesting the label, you must confirm with the customer the time slot in which they can receive the courier for collection.
Steps to Follow:
Collection Request: Open a support ticket indicating the order number and requesting a return label with collection.
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Required Data: Use this reference template, including the time slot:
Request: Return label with collection.
Store: Store name
Order: #0001
Name: Recipient name
Phone: Recipient contact number
Address: Recipient address.
Time Slot: Morning or afternoon Label Sending: We will provide you with the label in PDF format for you to send to the customer/recipient.
Package Preparation: The customer/recipient must have the package ready, including the completed return form (with reasons for return) to hand over to the courier at their address.
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Follow-up: We await the package's arrival. After verifying the good condition of the items, we will respond to you via the same ticket.
4. Store-Paid Return: Exchange with Pickup 🚚🔄️
The store covers both shipping and return costs, delivering the new order and picking up the return at the same time.
❗ Important: Beeping is not responsible for the condition of packages returned by the recipient. Please note that returned products may show signs of use, damage, or may not match the original item, which would prevent them from being restocked into inventory..
Steps to Follow:
1. Request an Exchange with Pickup: Open a support ticket indicating the order number and requesting a "SHIPPING WITH PICKUP" (Exchange) label.
2. Required Information: Use the following template for your request:
Request: Return label for shipping with pickup.
Store: Store Name.
Order: #0001.
Name: Recipient’s Name.
Phone: Recipient’s Contact Number.
Address: Recipient’s Address.
Barcode and Quantity: Barcode and quantity of the product to be sent.
3. Tracking Information: We will provide you with the tracking link to inform the recipient and monitor the package.
4. Package Preparation: The customer/recipient must have the package ready, including the completed Return Form (stating the reasons for return), to hand over to the courier at their home. Simultaneously, the recipient will receive the new package from the courier.
5. Follow-up: We will await the arrival of the returned package. Once the condition of the items has been verified, we will notify you via the support ticket.
For any inquiries, our customer service team is at your disposal via chat or email.