When we ship our orders, they may have delivery issues, especially when our orders are cash on delivery, as they require the order to be paid in cash by the customer.
At Beeping, we have an integration with the courier so that you can solve your incidents in a simple and effective way.
How to resolve your order issues?
Step 1:
The first thing to do is to open the "Orders" drop-down. You will see two additional sections: Orders and Incidents.
In this case, you must select the “Incidents” section.
Step 2:
Once opened, you will be able to view the orders with open or pending incidents.
Remember that you can also filter by status, store or type of incident by clicking on the "Filters" button:
If you want to see the complete list of incidents, i.e. those resolved by the customer, those resolved by the courier and those pending, you must remove the “Pending solution” filter.
Step 3:
To solve an issue, just click on the 3 dots to the right of the order status.
Three options will be displayed.
- View
- Tracking
- Solve
Step 4:
Select the "Solve" option. A new window will open with the solutions. Depending on each courier, you will have some solutions enabled. You can see them in the following section.
Solutions by courier
CorreosExpress
In the Solve window, you will find four options:
Solution “Return”:
When this option is selected, the parcel is returned to the sender (Beeping) and parked at the destination office.
Solution "Pick up at warehouse":
With this option we can request to the courier that the package is left in the delegation available in the postal area for the recipient to pick it up.
Important: To check the address of the ship, you must enter the following website:
CorreosExpress Courier: Delegaciones - correosexpress.com